Contact us

0861 366 377

ROADSIDE ASSISTANCE

0861 777 708

CLAIMS PROCEDURES

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General Claims Procedures

  • Notify QUICKSURE (or your broker) of the loss as soon as reasonably possible of any event that may give rise to a claim.
  • Claims can be reported to our claims department by yourself or your broker by calling 0861 366 377 and following the voice prompts provided.
  • All our calls are voice recorded and thus there will be no need for a Claim Form to be completed. However, we will still require the supporting documents/items to be sent to QUICKSURE. Should you prefer, a Claim Form can be requested.
  • Claims must be submitted within 30 days of the event.
  • Claims arising from theft, any criminal act, accidents or where persons are injured must be reported to the SAPS within 24 hours.
  • Do not make any admission, statement, offer, promise or payment without our written permission.

Motor Accident Claims

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  • At the scene of the accident you can call 0861 777 708 to arrange for roadside assistance and your vehicle to be towed.
  • Never admit fault, responsibility or liability.
The following documents/items will be required
  • Copy of ID document and driver's licence of the driver, as well as the first date of issue of the driver's licence.
  • A quotation for the repair of damage.
  • Copy of vehicle registration certificate.
  • The SAPS case number and the name of the station where reported.
  • If another vehicle was involved we will require the vehicle details (registration number, make and model), the contact details of the driver (name, telephone numbers) and his/her insurance details.
  • If property other than vehicles was involved we will require the name and address of the owner, as well as details of the damage.
  • If there were any personal injuries, resulting from the motor accident (other than to you and members of your family), we will require the name of the injured person, their relationship to the accident (passenger, driver, pedestrian), details of their injuries and the name of the hospital where they were treated.
  • If available, the names and contact numbers of independent witnesses.
  • A sketch of the accident will be required.
If your vehicle has been written off we will confirm this with you, and the following documents/items will be required
  • Vehicle keys and documents (Manual and Service Book).
  • Original vehicle registration certificate.
  • If financed - a letter from the bank in respect of the settlement figure.
  • Two signed change-of-ownership forms.
  • Please note that should you fax or email the documents to us, we will still require the original documentation before a claim can be finalised.

Motor Theft Claims

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The following documents/items will be required
  • Copy of ID document and driver's licence.
  • Copy of vehicle registration certificate.
  • The SAPS case number and the name of the station where reported.
  • Spare keys.
  • If financed - a letter from the bank in respect of the settlement figure.
  • Proof of vehicle security (e.g. Immobiliser/Tracking Device).
  • Please note that should you fax or email the documents to us, we will still require the original documentation before a claim can be finalised.
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Glass & Windscreen Claims

  • Please contact Quicksure so that we can recommend a service provider for the replacement of the glass/windscreen.

Property Loss/Damage Claims

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  • For geyser, electrical or plumbing emergencies, contact our 24 hour Home Assist number (0861 777 708) for immediate assistance.
The following documents/items will be required when submitting your claim
  • If applicable, the SAPS case number and the name of the station where the incident was reported.
  • Proof of ownership of stolen items.
  • In the case of spectacles/contact lenses we will require a letter stating that there is no cover from or claim against your medical aid.
  • If your cell phone has been stolen we will require the blacklisting documents.
  • In the case of damage caused by lighting or electricity surge we will require confirmation of any lightening protection / UPS devices.
  • If your cover is subject to a burglar alarm system we will require an activation and response report from the security company
  • Quotations to replace items.
  • Damaged items must be forwarded to Quicksure as salvage.
  • Please note that should you fax or email the documents to us, we will still require the original documentation before a claim can be finalised.
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Personal Liability & Personal Accident Claims

  • Contact QUICKSURE for more details on how to submit a claim - 011 748 4700