If another party was the cause of the accident we will hand the documents over to our attorney to start the proceedings to recover your excess and our outlay.  This happens, as soon as the claim is reported to us.  It is therefore important that you provide full details of the other party.  We need the name of the driver, his/her contact details, make of vehicle, registration number and name of the insurance company, if they are insured, together with independent witness statements.  The guilty party will be contacted and we will give reasons as to why we consider them to be liable for our costs, including your excess.
To enable us to recover we have to proof our loss by way of providing quantum documents to the other party and or their Insurer.  This can only be done once we have received the final repair invoice.  This is not the reason for the delay, as most vehicles are repaired within a short period.
Delays are caused when we are not provided with full Third Party details.  In most instances we are only provided with a registration number, which means that we have to trace the proper whereabouts of the other party.  Sometimes we are given incorrect registration numbers, which then obviously lead us to a dead end, as it is impossible to trace the other party.  Other delays are as a result of the other party and or his/her Insurer not responding to our demands.  In most instances there are disputes in that the other party and or Insurer will deny liability.  For this specific reason it is important to obtain eye witness statements.  Remember, it is your word against that of the other party and unless we are in a position to provide independent eye witness statements, we are unable to recover the costs.
In the event of no response and if it is economically viable, we will issue Summons.  Depending on the amount involved we may decide to abandon the recovery, but you will still be able to sue the other party in the Small Claims Court, for the recovery of your excess and we will offer you assistance in this regard.
Please bear in mind that this is a service we offer and there is no guarantee that we will be in a position to recover your excess, or our outlay for that matter.